We want to provide you with the very best and highest level of medical care in a compassionate and caring manner.
To do this, we ask for your cooperation in helping make your visit, as well as our other patients’ visits, a pleasant experience. With that in mind, we have the following Patient Office Policies to help make your visit run smoothly.
We see patients on an appointment basis. New patients who have completed their Patient Registration and History forms should plan to arrive at least 15 minutes before your scheduled visit. If you have not completed your registration and history forms, and want to complete them when you arrive, please arrive 30 minutes to complete the forms. If you are an established patient, please arrive 15 minutes before your appointment time.
Each patient or guardian should bring a current driver’s license (or other photo ID) and insurance card. This information is necessary for verification purposes.
We normally call you two days before your visit to confirm your appointment. If you need to reschedule, or cancel your appointment, leave us a message.
CANCELLED / NO SHOW APPOINTMENTS
All patients are required to give a 24 hour notice of cancellation or we will bill a $25 charge.
NO SHOW / CANCELLATION POLICY
Once a patient has three no-shows, cancellations or a combination, the patient’s appointments will only be scheduled as a “work-in” on future visits.
LATE FOR APPOINTMENT
When patients are late we may get behind on our schedule and this affects other patient’s visits. Our policy is that if a patient arrives more than 15 minutes late for their appointment, the patient may be asked to reschedule their appointment, depending on the day’s schedule.
We require prior permission from the parent or guardian to treat any child under the age of 18 years old. Please make sure you sign the signature sheet to give us permission to treat your child in your absence. We will not be able to see any children without this signature. For established child patients, the parent is responsible for keeping the insurance information current on file and making sure the patient is able to pay their responsible portion for each visit. Children under 12 years of age must be accompanied by an adult at all times. Please never leave your child unattended at any time.
We have a $25.00 charge for all returned checks.
If your insurance plan requires a referral, you are responsible to see that it is received by our office prior to your visit. Please call ahead to obtain your referral in advance to avoid delays or having to reschedule your appointment. If the referral is not received, you may be asked to pay for your visit.
CO-PAYS & DEDUCTIBLES
We collect payment at the time of service (co-pay, deductible, and non- covered services). We collect based upon the information from your insurance company. The insurance companies and our office require all surgery patients (removal of lesions, biopsies, freezing, cosmetic procedures, etc.) to sign a consent form.