Office Policies

We see patients on an appointment basis. New patients who have completed their Patient Registration and History forms should plan to arrive at least 15 minutes before your scheduled visit. If you have not completed your registration and history forms, and want to complete them when you arrive, please arrive 30 minutes early to complete the forms. If you are an established patient, please arrive 15 minutes before your appointment time.

Each patient or guardian should bring a current driver’s license (or other photo ID) and insurance card. This information is necessary for verification purposes.

We normally call you two days before your visit to confirm your appointment. If you need to reschedule, or cancel your appointment, leave us a message.

All patients are required to give a 24 hour notice of cancellation or we will bill a $25 charge.

Once a patient has three no-shows, cancellations or a combination, the patient’s appointments will only be scheduled as a “work-in” on future visits.

When patients are late we may get behind on our schedule and this affects other patient’s visits. Our policy is that if a patient arrives more than 15 minutes late for their appointment, the patient may be asked to reschedule their appointment, depending on the day’s schedule.

We require prior permission from the parent or guardian to treat any child under the age of 18 years old. Please make sure you sign the signature sheet to give us permission to treat your child in your absence. We will not be able to see any children without this signature. For established child patients, the parent is responsible for keeping the insurance information current on file and making sure the patient is able to pay their responsible portion for each visit. Children under 12 years of age must be accompanied by an adult at all times. Please never leave your child unattended at any time.

We have a $25.00 charge for all returned checks.